Sell Perk

At Sell Perk, customer satisfaction is our priority. We want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

• The product must be unused and in its original condition.

• The product must be returned with its original packaging and accessories.

• Proof of purchase or order confirmation must be provided.

• Products must not show signs of misuse, damage caused by the customer, or unauthorized modification.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Contact us as soon as possible after receiving your order.

• Share clear pictures or an unboxing video showing the issue, if available.

• Our team will review your request and arrange an appropriate replacement, exchange, or refund.

If the issue is confirmed to be our responsibility, we will cover the applicable return shipping costs.

Your rights under applicable consumer protection laws remain unaffected.

3. Non-Returnable Products

Certain products may not be eligible for return, including:

• Used or damaged products due to customer misuse.

• Personal care or hygiene products that have been opened or used, where applicable.

• Products specifically identified as non-returnable before purchase, subject to applicable consumer rights.

Defective or incorrectly supplied products will be handled according to applicable consumer protection requirements.

4. Return Shipping Charges

• For damaged, defective, or incorrect products, Sell Perk will cover reasonable return shipping costs.

• For eligible change-of-mind returns, the customer is responsible for return shipping charges.

• Original delivery charges are non-refundable for change-of-mind returns, unless required by applicable law.

5. Refund Process

Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

For approved refunds:

• Refunds for Cash on Delivery (COD) orders will be processed through an agreed bank account or supported mobile wallet.

• Customers may be asked to provide their payment details for the refund.

• Approved refunds will generally be processed within 5–10 business days after approval.

• The actual time for funds to appear may depend on the payment provider.

6. Exchanges

We offer exchanges for eligible products if you receive a defective, damaged, or incorrect item, subject to product availability.

Please contact our support team to arrange an exchange.

7. Order Cancellation

You may request order cancellation before your order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. Please contact our support team for assistance.

8. Cash on Delivery (COD)

Sell Perk offers Cash on Delivery for eligible orders in Pakistan.

Customers are requested to confirm their orders and provide accurate contact and delivery information.

If you receive a damaged, defective, or incorrect product, please contact us for assistance under this policy.

9. How to Request a Return or Refund

To request a return, exchange, or refund, contact us with:

• Your full name

• Order number

• Product name

• Reason for the return

• Relevant product pictures or video, if available

Our support team will guide you through the return process and provide the appropriate return instructions and address.

Please do not send products back without contacting us first.

10. Contact Us

For questions about returns, refunds, or exchanges, please contact us:

Store Name: Sell Perk
Email: za92464444@gmail.com
Phone / WhatsApp: 03477863652
Country: Pakistan

Thank you for shopping with Sell Perk!

Sell Perk – Smart Choices. Better Shopping.